Support and contact

Got a question, found a problem or had an idea? Write to us and we'll get back to you as soon as we can.

Where to get it

The app is free.

Frequently asked questions

Notifications

How do notifications work?

For each document you choose how far in advance you want to be reminded (by default 14 days, 7 days and 1 day before it expires) — for each one, you get a local notification on your phone at the time set in Settings. Most car documents have longer default intervals (30/14/3 days), because they usually need an appointment. ID cards, passports and driving licences default to 60, 30, 21 and 7 days, because they need an appointment too, and for an ID card you must apply at least 15 days before it expires. Passports get one more, 180 days (6 months) before. You also get a notification on the expiry day and two more afterwards (the next day and a week later) if the document hasn't been renewed. The date of the next notification is shown on each document's details screen.

Why didn't I get a notification?

Most often, notifications aren't allowed for Nu-mă-uita (check your phone's settings), or, on Android, the phone has aggressive battery optimizations that stop apps in the background — turn them off for Nu-mă-uita. On iPhone, notifications can be held back by a Focus or by Scheduled Summary. Also check the notification time in Settings: notifications about documents arrive at the time you chose there. The exact steps for your phone are in Settings → “Notifications not arriving?”.

I'm going abroad. When will notifications arrive?

By the clock of the country you are in: if you chose 9:00, the notification arrives at 9:00 local time. The same goes for your reminders, each at its own time. Once you arrive, open the app once so it can move its notifications to the new time, and once more when you get home. Until then, a notification may still arrive at home time.

Why does the app ask for notification permission?

It's the only way the app can let you know that a document is about to expire, or that it's time for a reminder, without you having to open it and check manually. Without it, the app works the same — you just won't get notifications.

Documents and cars

Does the app check the ITP, RCA or road vignette by itself?

No. You type in the dates yourself, from the document. The official sources for the ITP and RCA don't allow apps to check them. You can check them yourself on the official pages, from Resources → Cars: the ITP with “Check your ITP” (RAR), the RCA policy with “Check your RCA policy with BAAR”, and the road vignette with “Check your road vignette” (CNAIR).

How do I set the new date after renewing a document?

Open the document and tap “I renewed it” (or swipe the document to the right in Documents). Choose how long the new one is valid — for example 12 months for RCA or 2 years for the ITP — and whether it's valid from today or continues from the old one (handy when you bought your RCA or road vignette early). You see the calculated date before saving, and notifications are rescheduled automatically. If the date on the document is different, choose “Another date…”.

What if I change my car?

Nothing special. You can change the plate and make on the car's screen, or delete the old car and add a new one (the deleted one stays in the Trash for 30 days).

How do I photograph a document?

Tap “Add photo or PDF”, then “Take a photo”. Hold your phone above the document, in good light: your phone finds the edges, straightens the document and cuts away the background, and it usually takes the photo by itself. You can adjust the edges before you keep it. If your phone doesn't have the scanner, the regular camera opens, as before.

I deleted a document or a car by mistake — can I get it back?

Yes — any deleted document or car stays in Settings → Trash for 30 days before it disappears for good (a car together with its documents). You can restore it from there at any point during that time. Archived (not deleted) documents are kept separately, in Settings → Archive, with no time limit.

Data safety

I'm changing my phone. How do I move my documents?

On the old phone: Settings → Data safety. First turn on “Protect with a password”: the file goes online, and without one anyone who opens it sees everything. If you also want the document photos, turn on “Include the document photos” too. Then “Export backup” and put the file in Drive or iCloud Drive. A folder on the old phone can't be seen from the new one. Remember the password. On the new phone: install Nu-mă-uita, then Settings → Data safety → “Import backup” and choose the file. What's already on the phone isn't duplicated.

Is my data safe?

Your cars, documents and attached photos are stored on your phone: the app has no server, so they never reach us. The few cases where something leaves your phone (the check for updates, every time the app starts and, on Android, when you come back to it after at least half an hour in the background, at most once every three hours; error reports; the nearby places search; on Android the document scanner's technical data, sent to Google; your phone's Google or iCloud backup if it's turned on) are clearly described in Settings → About → Privacy.

Is it safe to add a photo of my ID card?

The photo is optional: the expiry date is all the reminders need. If you add one, the app keeps it on this phone. It never leaves unless you send it yourself (as a PDF, for example) or choose to put it in the password-protected backup, where it's encrypted; the app asks your phone to leave it out of its automatic backup. It shows everything on your ID card (name, personal numeric code, address, photo), so if other people use your phone, turn on App lock in Settings. When you add a JPEG photo, the app removes from it the data the camera writes without showing it (the date and time, the phone model and, if the photo had it, the place where it was taken). It leaves it only in a very large photo or in one it can't read reliably.

Why can't I take a screenshot?

While “App lock” is on (Settings → Data safety), on Android your phone doesn't allow screenshots or screen recordings in Nu-mă-uita, and in the recent apps list the app shows up blank. On iPhone, screenshots and screen recordings taken in Nu-mă-uita come out blank, and in the list of open apps the app shows up blurred. That way, no picture of your documents is left anywhere. If you need a screenshot, turn the lock off, take the screenshot and turn the lock back on.

How do I back up my data?

Go to Settings → Data safety → “Export backup” — this creates a file you can save wherever you like (Files, an email to yourself, etc.); if you email it, turn on “Protect with a password” so the file is encrypted. On Android, if you choose “Save on the phone”, the phone gives the app access to the folder you choose, so that it can put the file there. Apart from the backup file it puts there itself, the app doesn't read or send anything from that folder. The access stays until you remove it in your phone's settings or until you uninstall the app. With the password on, you can also turn on “Include the document photos”: photos and PDFs go into the file encrypted, with the same password. With many photos the file is big, so save it in Drive or Files, not by email. On a new phone, “Import backup” adds whatever isn't already on the phone, and the photos go back to their documents — nothing that's already there gets duplicated. On top of that, if your phone's automatic backup is on (Google on Android, if your phone has a PIN, pattern or password; iCloud on iPhone), your documents are saved to your account by themselves; as for the photos, the app asks the phone to leave them out. On the new phone, open Nu-mă-uita once after moving your data: only then does it set up its notifications again.

How do I delete all my data?

The app has no accounts, so there's no account to delete. To delete everything you've saved, uninstall the app from your phone (or delete each car and document if you want to keep the app). On Android, if Google backup is on, a copy stays in your Google account. Google has no button to delete just one app's copy, so empty it: delete your cars, documents and reminders in the app (and in the Archive and the Trash), then in your phone's settings go to Google → All services → Backup and tap “Back up now”. The new backup replaces the old one. Only then uninstall the app. On iPhone, if iCloud Backup is on, a copy stays in it. Delete it before you uninstall: Settings → your name → iCloud → Manage Account Storage → Backups → your iPhone; turn off Nu-mă-uita and tap “Turn Off”. Apple says this removes all of the app's information from iCloud.

Price

Why is it free?

It's new and has no server. Your documents stay on your phone and never reach us, so we can't see them or sell them. There are no ads, and no one pays us for the links in the app. What you use now stays free forever.

Will it ever cost anything?

For now, every feature is free, with no limits. If a subscription ever appears, you keep everything you use until then free, forever — the limits would only apply to people who install the app after that. Details in Settings → About → Price.

Your data

See how to delete your data and the Privacy Policy.

Checklists and guides

Looking for what to bring to the counter, or what to do when something has expired? See What to bring and Guides.